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Preparing Your Town for ADA Title II Digital Accessibility
A Practical Guide for Municipal Leaders
The Department of Justice has clarified expectations for ADA Title II digital accessibility, requiring public entities to ensure digital content meets WCAG 2.1 Level AA standards. For many municipalities, the challenge isn’t willingness—it’s knowing where to start.
This practical guide was created to help town supervisors, clerks, IT leaders, and municipal staff understand the new requirements and take clear, manageable steps toward compliance.
Rather than overwhelming teams with technical language, this guide focuses on real-world workflows and practical actions that municipalities can implement right away.
Inside the guide, you’ll learn:
• What the ADA Title II digital accessibility rule means for municipalities
• Where accessibility barriers commonly appear (websites, PDFs, flyers, forms, and social media)
• The most common digital accessibility risks found in municipal websites
• How to prioritize improvements without trying to fix everything at once
• How AI tools can responsibly support accessibility workflows
• A simple 90-day readiness plan to help your town get started
Digital accessibility is about more than compliance. It ensures that every resident can access public information and services—whether they are paying taxes, reading meeting minutes, applying for permits, or learning about community events. Municipal ADA Title II Digital …
This guide provides a clear starting point for municipalities that want to reduce risk, improve digital services, and build more inclusive access for their communities.
Who This Guide Is For
Town Supervisors
Clerks and administrative staff
IT Directors and web managers
Department leaders responsible for public communication
What You Receive
10-page downloadable guide (PDF)
Practical municipal-focused explanations
Accessibility examples and workflow guidance
A ready-to-use 90-day accessibility readiness plan