Frequently Asked Questions

  • Our work centers on three areas:

    1. Accessibility & WCAG 2.1 AA

    We guide organizations through Title II and WCAG 2.1 AA requirements in practical, manageable phases.

    This may include:

    • Website and document accessibility reviews

    • Readiness checklists and prioritization plans

    • Roadmap development and documentation templates

    • Staff training and vendor guidance

    • Remediation assistance available for documents and materials.

    2. Responsible AI & Governance

    We translate AI curiosity into safe, structured implementation.

    This may include:

    • AI policy and guardrail development

    • Risk awareness and documentation frameworks

    • Staff workshops on everyday AI use

    • Pilot program design and use-case identification

    AI should build confidence — not confusion.

    3. Intelligent Systems & Automation

    We design and build digital systems that reduce manual work and improve clarity.

    This may include:

    • Workflow mapping and automation design

    • Smart intake forms and data routing

    • AI website assistants and booking integrations

    • CRM setup and cross-platform integrations

    • Accessible website builds connected to backend systems

    We don’t just build tools.
    We design systems that make life easier for the humans using them.

    How We Work

    Every engagement begins with a structured Discovery to assess your current state, identify risks, and map practical next steps.

    From there, we provide:

    • Implementation support

    • Documentation and training

    • Ongoing advisory as needed

  • Digital accessibility means making sure websites, documents, videos, and online services can be used by everyone, including people with disabilities.

    This includes people who:

    • Use screen readers or keyboard navigation

    • Have low vision or color blindness

    • Are deaf or hard of hearing

    • Have cognitive, motor, or neurological differences

  • For public entities (and many organizations that serve the public), accessibility is both:

    • A legal requirement, and

    • A public service responsibility

    Accessible digital services help ensure all community members can access information and services equitably. It also reduces risk, prevents last-minute scrambles, and builds public trust.

  • In 2024, the U.S. Department of Justice finalized a rule under ADA Title II requiring state and local governments to make their websites and mobile apps accessible.

    The rule requires compliance with WCAG 2.1 Level AA, a widely recognized accessibility standard that covers:

    • Accessible PDFs and documents

    • Color contrast and readable text

    • Keyboard navigation

    • Accessible forms and online portals

    • Captions and alternatives for multimedia

    This is now federal law—not just a best practice.

  • The DOJ’s digital accessibility rule applies to state and local government entities under Title II of the Americans with Disabilities Act (ADA).

    This includes:

    • Towns and villages

    • Cities and counties

    • Public school districts

    • Public colleges and universities

    • Public libraries

    • Municipal departments and agencies

    • Vendors/contractors providing public-facing digital services on behalf of a public entity

    If an organization is part of a state or local government, the rule applies to its websites, mobile apps, and public-facing digital content.

  • Compliance deadlines are based on population size:

    • April 24, 2026 — for public entities serving 50,000+ people

    • April 26, 2027 — for public entities serving fewer than 50,000 people (and special district governments)

    Many towns, villages, and small municipalities fall into the 2027 category—but starting early allows for realistic, phased improvements instead of rushed fixes.

  • Many organizations feel they don’t have time to explore AI — but the right approach can actually create time.

    Examples of practical benefits:

    • Drafting clearer public communications faster

    • Summarizing long documents or meeting notes

    • Creating first drafts of policies or forms

    • Improving consistency across departments

    • Supporting digital accessibility work

    • Reducing manual tasks and errors and delays.

  • It depends on how it’s used.

    Not all AI tools are appropriate for government workflows, especially when dealing with sensitive or protected information.

    That’s why responsible adoption includes:

    • Understanding what data should and should not be shared

    • Choosing tools with appropriate privacy protections

    • Creating clear internal guidance for staff

    • Starting with low-risk, practical use cases

  • When used thoughtfully and with clear guardrails, AI can support accessibility work by helping teams move faster and more consistently especially when staff time is limited.

    AI can help by:

    • Drafting clearer, more readable public-facing content (plain language)

    • Suggesting alt text ideas and flagging missing elements (like headings or link labels)

    • Supporting consistency across documents, templates, and web updates

    • Helping staff create first drafts of captions, summaries, and rewrites for accessibility